Yes. MTZ Cleaning Services prefers to meet our clients face-to-face and tour their home as the owner details the desired tasks to be accomplished. We note factors that have to be taken into consideration to prepare a more accurate estimate such as the size of the home, number of people, number and type of animals, preferred cleaning schedule, and depth of cleaning desired. We will then provide a free, no obligation estimate detailing the tasks to be performed. Request an estimate now.
Yes. After an in-home review is performed, MTZ Cleaning Services will provide you with our policies and procedures handout as well as a detailed checklist of the work that we will perform if you choose to use our services.
Payment is due at the time of service. MTZ Cleaning Services accepts cash, checks, and major credit cards.
Absolutely! If you’re not 100% satisfied with the work performed by MTZ Cleaning Services, contact us within 24 hours and we’ll return to re-clean that area of concern for free. Read more about our Worry Free Guarantee.
Yes. Harsh cleaning products are harmful for our staff and the environment. We use a line of professional cleaning products that eco-friendly and have only a light fragrance. We only use washable high quality microfiber cloths.
Yes. MTZ Cleaning Services will provide all the necessary equipment and cleaning supplies for the job. That means you don’t have to worry about remembering to buy or put out any supplies. However, we will be happy to use your preferred product if you make it available to us. A waiver of responsibility must accompany these products.
Typically, our teams work 7:30 am to 5:00 pm Monday through Friday, and from 7:30 am to 12:00 noon on Saturday. Other arrangements may be made upon request.
Regarding pets, we do not mind them roaming the house because we love pets! However, for the protection of our staff and your pets, we request that any pet which may become nervous or aggressive during our cleaning visits be either kenneled, restrained to a room in which we will not be cleaning, or kept outside in a fenced area that our staff will not have to enter.
Along with a criminal background check, employment and personal references have been thoroughly checked on all employees. We fully train and supervise all employees.
Yes. MTZ Cleaning Services carries full liability insurance and is a bonded company. This policy provides protection for your personal property. We can provide you proof of all insurance during our home assessments.
Yes. All MTZ Cleaning Services employees will be easily identifiable since they will be wearing a company shirt with the MTZ Cleaning Services logo on the front.
Yes. An itemized checklist is used for all services. Before we leave your home, MTZ Cleaning Services will ensure that all services have been performed properly according to your cleaning plan.
A homeowner’s presence is not required for home cleaning services. With MTZ Cleaning Services being fully insured and our employees being properly vetted, we leave the choice up to you.
If you wish, MTZ Cleaning Services can contact you prior to the schedule visit with a phone call or a text. We typically do that for our new customers until our visits become part of their routine and it becomes unnecessary.
Yes and no. MTZ Cleaning Services offers customers the choice of both contracted and non-contracted cleaning services to fit the unique needs of its customers. However, we strive to achieve client loyalty and repeat business through the quality of our work, so a signed contract is usually not needed.
During your in-home estimate with your MTZ Cleaning Services representative, your preference for day and time will be discussed and scheduled. You may set up reoccurring services for the same day and time, or alter them as needed to accommodate your schedule. Residential cleaning is primarily completed during our normal business hours of 7:30 am to 5:00 pm Monday through Friday, and 7:30 am to noon on Saturday.
MTZ Cleaning Services asks that you contact our office with as much notice as possible to reschedule, cancel or change your cleaning arrangements.
If your scheduled cleaning falls on a holiday, MTZ Cleaning Services will contact you well in advance to reschedule to a more suitable day and time.
If your preference is to be present during our cleaning services, please contact MTZ Cleaning Services with as much notice as possible to reschedule. Otherwise, with payment made in advance, we will proceed with your scheduled cleaning.
MTZ Cleaning Services provides a 24-hour Worry Free Guarantee. Your satisfaction and peace of mind are our primary focus when it comes to quality of our work. If for any reason you are dissatisfied with the service provided, please contact our office immediately so we can address and resolve the issue as quickly as possible. All feedback is welcomed and important to us!
MTZ cleaning Services recognizes that mishaps are occasionally a part of life and carries insurance to protect your personal property. If an accident occurs while we are cleaning your home or business, you can rest assure we will contact you and do what is necessary to remedy the situation. Maintaining your satisfaction and your trust as we care for your home or office is of the utmost importance to us.
Gratuity is entirely up to you and is not necessary or expected, but is always very much appreciated. A positive note or compliment to your cleaner can brighten their day. Your MTZ Cleaning Services cleaner will appreciate knowing that you are happy with their work.