We would be very happy for you to chose MTZ Cleaning Services as your cleaning provider for your residential or commercial cleaning needs. To provide clarity to our customers regarding the scope of our work and details about how we provide our services, please read the service following policies. Please note that these service policies are not a contract for services. We prefer to generate customer loyalty by relying on the quality and value of our services to you.
- Occupants are asked to temporarily move to other rooms in the home, if possible, while the room they are occupying is being cleaned by our staff.
- We will not clean a home that has unsupervised children at the home at any time during the scheduled appointment time.
- We will not operate any vehicle due to liability and/or insurance reasons. We’re confident our customers understand this very important policy as it relates to vehicle operation.
- Employees are not allowed to do side work at a customer’s home, for obvious reasons. Please report to our company any requests by employees for additional work. This is very important because any employees working at your home “off the clock” are not covered and will not be covered by our insurance or workers compensation, they are not insured or responsible for damage to your home or possessions, and they are not bonded for theft.
- Payment is due at the time of service. We accept cash, checks, or money orders. Please contact one of our office staff for further information if you would like to use PayPal for credit card transactions. We charge a $35.00 fee for any check returned as NSF (Non Sufficient Funds) or Account Closed.
- Regarding pets, we do not mind them roaming the house because we love pets! However, for the protection of our staff and your pets, we request that any pet which may become nervous or aggressive during our cleaning visits be either kenneled, restrained to a room in which we will not be cleaning, or kept outside in a fenced area that our staff will not have to enter.
- Special services such as vacuuming window treatments, cleaning a guest bedroom, etc. can usually be performed along with your regular cleaning. There may or may not be a small fee depending on the task involved. If there is an additional fee, we will simply communicate it to you prior to that visit. Tasks requiring more than 15 additional minutes will need to be scheduled.
- Regarding cleaning products and equipment, we will provide all the necessary equipment and cleaning supplies for the job. If you prefer a product that we do not stock, you are welcome to leave it on the kitchen counter and we will be happy to use that product. A waiver of responsibility must accompany these products.
- If a scheduled cleaning is skipped at the customer’s discretion, then the next cleaning service will be billed at a higher rate because the house will require additional time to clean. Additional fees will be determined on a case-by-case basis and agreed upon before any cleaning services will be provided.
- During inclement weather, we reserve the right to cancel and reschedule the cleaning appointment to ensure the safety of our staff at all times. Generally, we will follow the local school’s inclement weather policy for any particular date in our service area.
- For our customer’s peace of mind, we do not sell or share any residential addresses, e-mail addresses, names, or telephone numbers with any other company or organization.